Return Policy
We want you to love your HTIQ experience.
If you are not completely satisfied with your purchase, eligible items may be returned within 30 days of delivery.
To be eligible for a return:
- Product must be unused and in its original packaging
- Product can not be in used condition
- Proof of purchase is required
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
- Opened or used haircare products
- Products marked as final sale
- Gift cards
- Promotional or complimentary items
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.
Please include:
- Order number
- Photos of the item
- Photos of the shipping package
We will review your claim and work to resolve the issue as quickly as possible.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, refunds will be issued to the original payment method.
Please allow 5–10 business days for your financial institution to process the refund.
Shipping Costs
Original shipping fees are non-refundable.
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Exchanges
At this time, we do not offer direct exchanges.
If you would like a different product, please place a new order after your return has been approved.
How To Start A Return
To request a return, please contact:
Include:
- Full Name
- Order Number
- Reason for Return
Our team will respond within 1–2 business days.
HTIQ Hair Theory IQ
Cleanse. Nourish. Repair. Protect. ✨