Shipping Information
Thank you for shopping with HTIQ.
We are committed to processing and shipping your order as quickly as possible.
Order Processing
Orders are typically processed within 1–3 business days.
Orders placed on weekends or holidays will begin processing on the next business day.
During new product launches, promotions, or holidays, processing times may be slightly extended.
Shipping Times
Once shipped, delivery times vary based on the selected shipping method and destination.
Estimated delivery times:
- Standard Shipping: 3–7 Business Days
- Expedited Shipping: 2–4 Business Days
Shipping estimates are not guaranteed and may be affected by carrier delays, weather conditions, or other unforeseen circumstances.
Order Tracking
Once your order has shipped, you will receive a confirmation email containing your tracking information.
Please allow up to 24 hours for tracking updates to appear.
Shipping Rates
Shipping costs are calculated at checkout based on your location and selected shipping method.
Free shipping promotions may be offered periodically and will be displayed on our website when available.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
HTIQ is not responsible for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete addresses.
Lost or Stolen Packages
HTIQ is not responsible for lost, stolen, or delayed packages once they have been marked as delivered by the shipping carrier.
If you experience an issue with your delivery, please contact the shipping carrier directly. We will gladly assist where possible.
International Shipping
International shipping availability may vary by location.
Customers are responsible for any customs fees, duties, taxes, or import charges imposed by their country.
Damaged Orders
If your order arrives damaged, please contact us within 48 hours of delivery and include:
- Your order number
- Photos of the damaged product(s)
- Photos of the shipping packaging
Our team will review the claim and work toward a resolution.
Contact Us
For shipping questions or assistance, please contact:
Response time: 1–2 business days
HTIQ Hair Theory IQ
Cleanse. Nourish. Repair. Protect. ✨